JOURNAL OF SOCIAL TRANSFORMATION AND REGIONAL DEVELOPMENT VOL. 3 NO. 2 (2021) 66-74 © Universiti Tun Hussein Onn Malaysia Publisher’s Office JSTARD Journal homepage: http://publisher.uthm.edu.my/ojs/index.php/jstard Journal of Social Transformation and Regional Development e-ISSN : 2682-9142 *Corresponding author: nishasubra12@yahoo.com 2021 UTHM Publisher. All rights reserved. publisher.uthm.edu.my/ojs/index.php/jstard 66 Synthesis of Construction Quality Assessment Model in Construction Industry Roshartini Omar 1 , Nisamini Subramaniam* ,1 , Norliana Sarpin 1 , Goh Kai Chen 1 , Sulzakimin Mohamed 1 1 Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia (UTHM), Parit Raja, Batu Pahat, Johor, 86400, MALAYSIA *Corresponding Author DOI: https://doi.org/10.30880/jstard.2021.03.02.008 Received 15 November 2021; Accepted 20 October 2021; Available online 15 December 2021 1. Introduction ISO 9000 series of standards, was introduced on 1987 to improve quality system. This set of standards helps a company to satisfy clients and meet regulatory requirements. These quality standards had a huge impact in Malaysia’s construction industry in developing QLASSIC by Malaysia in 2006. QLASSIC was developed based on CONQUAS and used as a guidance during developments. The awareness of quality assessment has increased among developers when clients start to expect projects with zero defects. Objective of construction quality assessment is to evaluate workmanship of workers and produce qualified product based on the relevant standard [34]. However, customers are facing difficulty to reach satisfaction level due to the number of defects in their residential properties. Status of defects in current residential projects are questioning the quality performance level of construction industry [15]. According to the National House Buyer Association of Malaysia, 65 percent of clients are facing defect issue their new units. They received thousands of complaints from house buyers due to the defects. Under the statutory of Sale and Purchase Agreement (SPA), the housing developer has to provide a defect liability period (DLP) to perform rectification work in the case that there are any defects in the new property. With regards to this scenario, the Ministry of Housing and Local Government receiving 5500 – 6000 complaints on defects each year over the last five years [2]. Many of the cases were court appeals for compensation from developers. Apart from that, the National Housing Tribunal received 6,700 complaints related to defects. According to Minister of Housing and Local Government Datuk Seri Abdul Rahman Dahlen, these cases involved technical claims such as defects in workmanship or non-compliance with the specifications during rectification [11]. This proves that the number of complaints on defects received by developers within the defect liability period could not be controlled for many years Abstract: The achievement of quality is an important component in every handover of a residential project. Good quality plays an important role in creating a good identity for the developer as well as fulfill customer’s satisfaction level. Thus, Malaysian developers have started to implement quality assessment in their residential projects. Quality assessment is carried out to evaluate quality of project. However, even though quality assessment is implemented in most of construction projects, it is still a struggle to reach customer’s satisfaction level due to the number of defects in their residential properties. Therefore, this research carries the objective of investigate lacking of construction quality assessment and developing a framework on quality assessment to reduce defects in residential projects. This paper review requirements on construction quality assessment models which has been proposed by different researchers. The result of this study used to develop a framework on construction quality assessment to fulfil the important indicators which should be included in a quality assessment. The significance of this study may help contractors to develop projects with less defects and quality residential project. Keywords: Quality assessment, construction, residential projects, quality, defects