TYPE Original Research
PUBLISHED 26 October 2022
DOI 10.3389/fpubh.2022.1010827
OPEN ACCESS
EDITED BY
Antonio Giulio de Belvis,
Catholic University of the Sacred
Heart, Rome, Italy
REVIEWED BY
Neuza Ribeiro,
Instituto Politécnico de Leiria, Portugal
Sulphey M. M.,
Prince Sattam Bin Abdulaziz University,
Saudi Arabia
*CORRESPONDENCE
Taskin Erdo
˘
gan
taskin.erdogan@atauni.edu.tr
SPECIALTY SECTION
This article was submitted to
Public Health Policy,
a section of the journal
Frontiers in Public Health
RECEIVED 03 August 2022
ACCEPTED 03 October 2022
PUBLISHED 26 October 2022
CITATION
Erdo
˘
gan T, Bayraktar Y, Uçan F and
Atilgan SS (2022) The effect of
perceived stress on organizational
silence in emergency service doctors
in Turkey: The mediating role of
emotional intelligence.
Front. Public Health 10:1010827.
doi: 10.3389/fpubh.2022.1010827
COPYRIGHT
© 2022 Erdo
˘
gan, Bayraktar, Uçan and
Atilgan. This is an open-access article
distributed under the terms of the
Creative Commons Attribution License
(CC BY). The use, distribution or
reproduction in other forums is
permitted, provided the original
author(s) and the copyright owner(s)
are credited and that the original
publication in this journal is cited, in
accordance with accepted academic
practice. No use, distribution or
reproduction is permitted which does
not comply with these terms.
The effect of perceived stress on
organizational silence in
emergency service doctors in
Turkey: The mediating role of
emotional intelligence
Taskin Erdo
˘
gan
1
*, Yusuf Bayraktar
2
, Fatih Uçan
3
and
Sait Sinan Atilgan
1
1
Faculty of Communication, Atatürk University, Erzurum, Turkey,
2
Faculty of Tourism, Atatürk
University, Erzurum, Turkey,
3
Faculty of Economics and Administrative Sciences, Atatürk University,
Erzurum, Turkey
Objectives: The purpose of this study is to determine the role of emotional
intelligence in the relationship between the stress perceptions of emergency
medicine doctors and their organizational silence behaviors.
Methods: Data were collected digitally from 434 doctors working in
emergency departments in Turkey. On the assumption that perceived
stress was effective on organizational silence behavior and that emotional
intelligence mediates this relationship, hypotheses were developed and a
mediating effect model was established. The research model and hypotheses
were shaped through Structural Equation Modeling (SEM). Hayes 4th model
was used to test the research hypotheses. The research model was tested via
SPSS Process v4.1 by Andrew F. Hayes.
Results: According to the correlation analysis to determine the relationship
between the variables, it was determined that perceived stress was positively
correlated with organizational silence behavior, emotional intelligence was
negatively correlated with perceived stress, and emotional intelligence was
negatively correlated with organizational silence. As a result of the mediating
effect model test, it was determined that emotional intelligence had a
statistically significant mediating effect in the effect of perceived stress on
organizational silence.
Conclusion: Within the framework of the findings, it is thought that emotional
intelligence is a key variable in turning the negative energy between stress and
silence into positive.
KEYWORDS
emergency service doctors, perceived stress, organizational silence, emotional
intelligence, mediation effect, Hayes (2022) model 4
Frontiers in Public Health 01 frontiersin.org