Quest Journals Journal of Research in Business and Management Volume 11 ~ Issue 2 (2023) pp: 157-160 ISSN(Online):2347-3002 www.questjournals.org *Corresponding Author: Ismail S 157 | Page Research Paper Designing a Positive Employee Experience – Factors to Consider Ismail S 1 and Dr. Y. Subbarayudu 2 1 Research Scholar, Department of Business Management, Yogi Vemana University, YSR Kadapa, Andhra Pradesh. 2 Associate Professor & Research Supervisor, Department of Business Management. Yogi Vemana University, YSR Kadapa, Andhra Pradesh Abstract: Employee Experience is anemployee’s opinion about their journey in a specific organization starting from submitting the application to leaving the organization permanently. Strong employee experience has multiple paybacks like Lowering the absenteeism of employees, Increasing the quality of work, Improving the customer relations, Increasingthe engagement levels and productivity of the employees.Attention towards employee experience during the tough times of COVID-19 pandemic and recession has helped the organizations to become more competitive and prevent the worst repercussions. But there are several factors that will affect the employee experience either positively. Hence, the present study is undertaken to study the factors influencing the employee experience positively. Keywords: Employee Experience, Absenteeism, Quality of Work, Customer Relations, Engagement Levels and Productivity Received 08 Feb., 2023; Revised 18 Feb., 2023; Accepted 20 Feb., 2023 © The author(s) 2023. Published with open access at www.questjournals.org I. Introduction Labour market globally has observed a drastic move in the treatment of employees by their organizations. Optimistic organizations are extremely conscious about the relation between positive employee experience and customer experience. Employees with positive employee experience pay more attention towards attracting new customers and retaining existing customers. Also they treat all customers equally irrespective of their purchasing power. Days have passed away, where organizations use to attract the top talents with free lunch and a fantastic health plan. In order to retain potential employees, management teams in the organizations has to concentrate on all touch points such as journey, milestones, and employee expectationsstarting from submitting the application to leaving the organization permanently. Talent acquisition experience is helpful for the job seekers to judge their future employers in the beginning itself. Based on interaction with the organisations management team during recruiting cycle, job seekers can predict their work-life in the organisation. According to insights of Deloitte organizations should allow the employees to relish a unified experience with professional, emotional, and financial support.The ideal employee experience should incorporate every element that can have an impact on the staff's physical and mental health, starting from a sense of belonging, security, confidence that they can influence their own work condition, trust and autonomy to workplace hygiene, opportunities to grow and contribute to the success of the organisation. According to Mark Levy the Former Head of Employee Experience at Airbnb, everything that progress our culture or boost up our employee’s accomplishment should be a part of Employee Experience. Employeeexperience is a visionary strategy that should be espoused and developed over a period of time. The ultimate goal is to have civic of betrothed, dedicated personnel who are enthusiastic to work towards a fixed target with an incomparable service. Ultimately they should also act as promoters for the company. The final result is condensed stress and internal politics, improved customer experience, augmented productivity and profit per employee.