27 TH INTERNATIONAL CONFERENCE ON INFORMATION SYSTEMS DEVELOPMENT (ISD2018 LUND, SWEDEN) Developing crisis training software for local governments – from user needs to generic requirements Monika Magnusson monika.magnusson@kau.se Information Systems, Karlstad University Karlstad, Sweden John Sören Petterson john_soren.pettersson@kau.se Information Systems, Karlstad University Karlstad, Sweden Peter Bellström peter.bellstrom@kau.se Information Systems, Karlstad University Karlstad, Sweden Henrik Andersson henrik.andersson@kau.se Information Systems, Karlstad University Karlstad, Sweden Abstract In this paper we analyze and present the generic requirements identified for a software aiming at supporting crisis management training in local governments. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. Moreover, the requirements are mapped to problems as well as opportunities. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. In our work we applied a design science approach and the artifact presented in this paper is a list of generic requirement. The presented requirements and the systems development process used, provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training. Keywords Crisis Training, Crisis Exercises, Design Science Research, Requirements Engineering, Needs Analysis 1. Introduction Although vital to any society, the digitalization of crisis management in general and of crisis training in particular is still in its early stages. Natural disasters and refugee streams are two examples of crises that are expected to increase in the future. This is adding to the wide range of risks that local and regional governments already are facing. An important part of crisis preparedness is to arrange crisis training, here referred to as both preparations for individual roles and collaborative exercises. Crisis exercises are traditionally performed by gathering personnel (“trainees”) from different organizations (municipalities, police, fire department, healthcare etc.) to “solve” a fictive crisis scenario. There are several exercise methods such as table-top discussions, functional exercises or field exercises (cf. [25]). The traditional methods are often resource-demanding, time-consuming for the participants (trainees) as well as complex to plan for the trainers (often a security coordinator) (cf. [10]). This is especially the case in smaller municipalities with limited personnel for crisis preparedness.