ISSN (Online): 2455-3662 EPRA International Journal of Multidisciplinary Research (IJMR) - Peer Reviewed Journal Volume: 8| Issue: 10| October 2022|| Journal DOI: 10.36713/epra2013 || SJIF Impact Factor 2022: 8.205 || ISI Value: 1.188 2022 EPRA IJMR | www.eprajournals.com | Journal DOI URL: https://doi.org/10.36713/epra2013 149 A STUDY ON STUDENT SATISFACTION ON ONLINE CLASSES AMONG PGDM/MBA COURSES IN SOUTH INDIA Debopoma Sanyal 1 , Sumit Mondal 2 , Dr. Suresh Nanda Kumar 3 1,2 PGDM Student, XIME, Chennai, India. 3 Sr. Assistant Professor, PGDM, XIME, Chennai, India. Article DOI: https://doi.org/10.36713/epra11481 DOI No: 10.36713/epra11481 ABSTRACT For MBA/PGDM students, the COVID-19 pandemic has been a tough time. The change from offline classroom sessions to online sessions had to go through a lot of factors. The objective of this study is to explore the satisfaction of PGDM/MBA students in South India, that they got from the online classes. The factor consists of “quality of teaching, coursework, testing methods and use of technology by faculty” among a sample size of 120 PGDM/MBA students. KEYWORDS: Online learning, PGDM/MBA students, coursework, quality of teaching, use of technology by faculty, student’s satisfaction. I- INTRODUCTION The recent pandemic outbreak in late December 2019, wrought devastation throughout the world, and education, like any other sector, has been severely affected. It brought a halt to everything and created a new normal. Governments all over globe immediately closed educational institutions. Similar events occurred in India as well, with the Central Government enforcing a highly stringent national lockdown as a result of which students, including those enrolled in school as well as postgraduate and undergraduate students, were impacted. The use of electronic tools to provide teaching materials to learners or students is unavoidable. In order to maintain their adaptability to the new norm, various educational institutions reviewed and revised their processes and shifted those institutions' strategies to the style of instruction toward computerized flexibility and spontaneity. Numerous online educational tech giants have attempted to take advantage of the circumstance by offering free courses online or linking with restrictions on e-learning modules with the requirement that users subscribe to the services following the trial accessibility. Even while online learning blends teaching and learning from both the provider and the recipient of the services, there are some drawbacks as well. When all communications take place distant across a shaky internet access or other equipment, establishing relationships with classmates, talking with professors, and establishing one's social and personal existence might become difficult or challenging. And as a result, students facing changes in their Academic performances and causing a rise in changes in terms of CGPA, participation in club activities, Internship program, and even in Placement training Online learning is expected to have an impact on more than 1.6 billion college students across 150 countries. According to UNESCO, over 320 million students in Indian schools and colleges were impacted. The widespread acceptance of e- learning over traditional classroom instruction began to take shape as schools and other educational institutions were steadily closing. Although the increase in online learning may not be optimal, it is being considered as a possible emergency measure. The technological gaps are increasingly being filled by institutions. II-LITERATURE REVIEW Year of Publication Author/Affiliation Title Contribution 2021 Ram Gopal et al., Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19  Researchers studied the various variables which were directly related to students’ performance during pandemic.  The Research findings helps faculty to improve on various variables needed for online instruction.