Choosing a Group Representative: The Impact of
Perceived Organizational Support on the
Preferences for Deviant Representatives in Work
Negotiations
St ephanie Demoulin, C atia Pinto Teixeira, C eline Gillis, Edwine Goldoni, and
Florence Stinglhamber
Universit e catholique de Louvain, Louvain-la-Neuve, Belgium
Keywords
negotiation, representatives,
perceived organizational
support, group deviance,
organizational identification,
ingroup typicality.
Correspondence
St ephanie Demoulin, Place
Cardinal Mercier 10, bte
L3.05.01, 1348,
Louvain-la-Neuve, Belgium;
e-mail: stephanie.demoulin@
uclouvain.be
Abstract
Group representative selection in negotiation is a topic that has only
recently attracted researchers’ attention. This article focuses on workplace
negotiations and examines how employees’ selection of representatives
depends on their level of perceived organizational support (POS). We
predict and show that employees who experience high levels of POS send
to the negotiation table ingroup representatives who are perceived as
close to (rather than distant from) the management team. The first study
establishes the effect. The second study replicates the findings and investi-
gates the underlying mechanisms. Results show that POS impacts
endorsement of pro-management representatives through an increased
perception that these deviant members are typical of the employee’s
group. Change in perceived typicality is triggered by POS directly and via
an increase in employees’ organizational identification. We discuss of the
positive and negative consequences for groups who send to the negotia-
tion representatives who are close to the opposing group.
Negotiations between employers (or management teams) and employees are not only common but
an essential part of the everyday organizational life. Because of the frequently large number of people
concerned, negotiations at the workplace often rely on representatives (Teixeira, Demoulin, &
Yzerbyt, 2011). A representative is an agent that is selected by a group of people (i.e., the constituen-
cies) to represent them at the negotiation table. Worker representation is most evident in unionized
environments but it is by no means the only type of representation instance that can occur in the
organizational life. More often than not, informal representations occur in which a team of workers
delegates one of their colleagues to, for example, discuss and negotiate problems or conflicts with
their managers. Thus, although employment and labor relationships might differ across nations and
cultures, worker representation, at least in informal settings, is a constant across organizational envi-
ronments.
Research in the negotiation literature has shown that depending on who happens to be representing
the constituencies at the negotiation table, different kinds of negotiation outcomes might arise (e.g., Stei-
nel et al., 2010). In particular, studies have shown that representative members of the constituency group
who are similar rather than different from the opponent negotiation party group tend to be more atten-
tive and responsive to the information sent by their constituencies (Van Kleef, Steinel, & Homan, 2013).
Negotiation and Conflict Management Research
Volume 9, Number 2, Pages 120–140
120 © 2016 International Association for Conflict Management and Wiley Periodicals, Inc.