Int. J. Revenue Management, Vol. 2, No. 2, 2008 123 Copyright © 2008 Inderscience Enterprises Ltd. Application of fuzzy AHP method in measuring and prioritising perceived value in hospital ERs Jihène Jlassi* ISGI de Sfax Route Mharza, Km 1.5-B.P954- 3018 Sfax., Tunisia E-mail: jihene2000tn@yahoo.fr *Corresponding author Abederrahman El Mhamedi Modélisation et Génie des Systèmes Industriels (MGSI) IUT de Montreuil, 140 Rue de la Nouvelle France, 93100 Montreuil, France E-mail: a.elmhamedi@iut.univ-paris8.fr Habib Chabchoub ISGI de Sfax Route Mharza, Km 1.5-B.P954- 3018 Sfax., Tunisia E-mail: Habib.chabchoub@fsegs.rnu.tn Abstract: Accessing a hospital through the Emergency Department (ED) has become a subject of study for many researchers involved in pricing and resource allocation in healthcare. The research developed in this paper aims to measure the performance of the ED at Sfax Hospital as perceived by its patients. In the methodology, Triangular Fuzzy Numbers (TFNs) were introduced in the conventional Analytic Hierarchy Process (AHP) in order to address the imprecise judgements. The results indicate that in order to maximise the patients’ satisfaction and perceptions of value, it is crucial to optimise the use of particular human resources. Keywords: performance measurement; revenue management; healthcare; Emergency Department; ED; fuzzy sets; fuzzy AHP. Reference to this paper should be made as follows: Jlassi, J., El Mhamedi, A. and Chabchoub, H. (2008) ‘Application of fuzzy AHP method in measuring and prioritising perceived value in hospital ERs’, Int. J. Revenue Management, Vol. 2, No. 2, pp.123–136. Biographical notes: Jihène Jlassi received her Masters Degree in Operational Research and Production Management in 2003 from Sfax University. She is currently working on a PhD student in Quantitative Methods that analyses patient flow into hospital emergency departments. Abedderrahman El Mhamedi is a Professor in Production and Engineering Department at University Paris. He is the Director of MGSI Laboratory.