Int. J. Internet Manufacturing and Services, Vol. 6, No. 2, 2019 169 Copyright © 2019 Inderscience Enterprises Ltd. Business intelligence for order fulfilment management in small and medium enterprises Danny C.K. Ho*, Daniel Y.W. Mo and Eugene Y.C. Wong Hang Seng Management College, Hang Shin Link, Siu Lek Yuen, Shatin, N.T., Hong Kong Email: dannyho@hsmc.edu.hk Email: danielmo@hsmc.edu.hk Email: eugenewong@hsmc.edu.hk *Corresponding author Simon M.K. Leung The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Email: simon.mk.leung@connect.polyu.hk Abstract: In this study, we investigate business intelligence (BI) tools that help a small and medium enterprise (SME) to improve its supplier order fulfilment management. Making use of the huge amount of data in its enterprise resource planning system, the company can seek opportunities for building collaborative supplier relationships to implement a just-in-time strategy. The proposed BI tools are developed to select suppliers with whom to form collaborative relationships. In addition, a BI dashboard is developed for the company to manage the cash conversion cycle of its supply chain. Developing BI tools that make use of limited information technology resources, we address the business and technical challenges of large unstructured datasets and lengthy computation time. The results show that SMEs can benefit from BI tools at an affordable cost, joining the emergent trend of deploying business analytics to make systematic innovation. Keywords: business intelligence; BI; small and medium enterprise; SME; order fulfilment management. Reference to this paper should be made as follows: Ho, D.C.K., Mo, D.Y.W., Wong, E.Y.C. and Leung, S.M.K. (2019) ‘Business intelligence for order fulfilment management in small and medium enterprises’, Int. J. Internet Manufacturing and Services, Vol. 6, No. 2, pp.169–184. Biographical notes: Danny C.K. Ho is an Assistant Professor in the Department of Supply Chain and Information Management at Hang Seng Management College (HSMC). He has served in several departments and units at the Hong Kong Polytechnic University as a teaching and research staff before he joined HSMC. His current research focus on sustainability issues of supply chain management.