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Chapter 7
DOI: 10.4018/978-1-5225-3537-9.ch007
ABSTRACT
As the online purchasing is becoming prevalent, more and more corporates started to show their CSR
information in the processes of online retail. For example: some CSR information could be showed in
the “COMMODITY DETAILS”. Could this kind of information afect consumer behavior? By recog-
nizing three types of embedded CSRC information, according to the consumer behavior experiments,
this paper will show CSR’s infuences on the consumer behavior such as evaluation of the company,
purchasing intention, and purchasing intention. By the comparison of the results after three types’ CSR
communication, we found that CSR information could signifcantly afect consumer behavior and the
consumer response will difer from diferent types of CSR information embedded.
A Research of the Infuence
on the Consumer Behavior
From CSR Information
Embedded in the Process
of Online Purchasing
Li Yu
Qilu University of Technology, China & Shandong University, China
Sang-Bing Tsai
University of Electronic Science and Technology of China (Zhongshan Institute), China & Civil
Aviation University of China, China
Dakai Li
Shandong University of Finance and Economics, China
Limei Teng
Beijing Normal University, China
Guodong Li
Civil Aviation University of China, China