International Journal of Management and Administrative Sciences (IJMAS)
(ISSN: 2225-7225)
Vol. 4, No. 01, (22-36)
www.ijmas.org
Copyright ©Pakistan Society of Business and Management Research
22
Capacity Building of the Rural Government in Providing Public Service
to the Urban Community
(Case Study of Rural Government in Taman Subdistrict, Sidoarjo
Regency)
M. Bahrul Amig, Bambang Supriyono, M.R. Khairul Muluk, Bambang Santoso Haryono
Doctoral Program in Public Administration
Faculty of Administrative Science
Universitas Brawijaya
Malang 65145, Indonesia
mbachrulamig@gmail.com
ABSTRACT
Generally, service expectation of urban communities higher than rural communities such as
urban communities in Taman Subdistrict, Sidoarjo Regency. Although the institutional
characteristics of the government in this subdistrict still rural, but the scope of the public ser
vice should be suitable with urban communities expectation. To fulfill the expectation of urban
communities, so the basic problem such as the weakness of government capacity in providing
public service should overcome. Research found that structurally, the institutional of rural
government has to meet the normative and sociology demands of community but had not been
optimal. Moreover, management capacity of public service in rural government also had not
been optimal, because almost all of the villages not implemented incentive system
professionally and suitable with the standard yet, the amount of personnel in providing public
service also minimum, and the lack of Standard Operational Procedure (SOP) in public service
and Prime Service Standards in the village. This research also found that, the capacity of
apparatus is minimal. Therefore, it is necessary to fulfilment the structural demands of
institutional and increasing individual capacity of rural apparatus in providing service.
Keywords: Rural Government Capacity, Public Service, Urban Community