International Journal of Nursing Science 2021, 11(3): 49-55 DOI: 10.5923/j.nursing.20211103.01 Provider Related Factors Influencing Satisfaction with Prevention of Mother to Child Transmission Services among HIV Positive Postnatal Mothers Attending MCH/FP Clinic in EL5H, Kenya Leah Njeri Mureithi 1,* , Sherry Oluchina 2 , Dainah Kariuki 2 1 School of Nursing, Jomo Kenyatta University of Agriculture and Technology and Embu County, Department of Health, Kenya 2 School of Nursing, Jomo Kenyatta University of Agriculture and Technology (JKUAT), Kiambu, Kenya Abstract Fulfilment of patient/client needs and desires through the delivery of health care is perceived as satisfaction. Client satisfaction has been seen to influence whether a person seeks Prevention of Mother To Child Transmission (PMTCT) services, adhere to treatment and maintain an enduring relationship with practitioners. To establish provider related factors influencing Human Immunodeficiency Virus (HIV) positive postnatal mother satisfaction with PMTCT services a facility based cross-sectional study was used for both qualitative and quantitative data. Data was analysed through cross-tabulation, chi-square correlations and logistic regression model. 91.0 percent response rate was achieved and considered satisfactory in generalizing the study findings. Majority of the respondents, 93.7% were highly satisfied with provider factors regarding the seven services offered at EL5H. However, 0.9% and 5.4% of the respondents reported dissatisfaction and neither satisfied nor dissatisfied with provider factors respectively. Cross tabulation showed that, majority of the respondents were dissatisfied with; waiting time (17.6%), male involvement (13.6%), staffing (10.8%) and service time (4.1%). Based on the outcome of chi-square test, there was a significance association between provider related factors and client satisfaction ( 2 =142.72, df=24, p<0.001), logistic regression analysis showed counselling and male involvement were significantly associated with client satisfaction. Financing and training of health care workers, Quality Assurance and Quality Improvement, addressing human for health gaps, provision of comprehensive Counselling and scale up partner involvement especially male partners is highly recommended in improving and sustaining client satisfaction on PMTCT services. Further studies and periodic assessments on client satisfaction on PMTCT services is highly recommended. Keywords Provider related factors-service provider’s aspects that influenced client satisfaction, Satisfaction-State of fulfilment or gratification of one’s needs or expectations 1. Introduction 1.1. Background of Study Research has shown that Prevention Mother To Child Transmission (PMTCT) of Human Immunodeficiency Virus/Acquired Immunodeficiency Syndrome (HIV/AIDS) refers to intercessions to impede HIV transmission from an infected mother to her infant during prenatal period, labor, delivery, and breastfeeding (WHO, 2015). Similarly, Prevention of Mother to Child Transmission prevention (PMTCT) is a term used for designed programs and interventions to reduce the risk of HIV transmission from * Corresponding author: leahsilah@gmail.com (Leah Njeri Mureithi) Received: Jun. 27, 2021; Accepted: Jul. 19, 2021; Published: Aug. 15, 2021 Published online at http://journal.sapub.org/nursing mother to child (PPFAR, 2017). Worldwide more than 75million people have been infected with HIV (Nature Reviews Disease, 2015), and there are now 36.7 million individuals living with the infection (Global Aids Update, 2016). Approximately 25.5 million people living with HIV are in Sub-Saharan Africa, which contributes to 70% of new HIV infections globally (Global HIV&AIDS Statistics, 2015). Mainly, Human Immunodeficiency Virus/Acquired Immune-Deficiency Syndrome affects people of reproductive age, increasing infections among women who now account for new cases in Sub-Saharan Africa. Kenya is one of the most affected countries by HIV and is jointly ranked fourth in the world alongside Mozambique and Uganda among countries with HIV transmission from mother to child (MTCT) (global information, 2017). According to Fitz (2014) client satisfaction is core to quality of PMTCT services and serves as an important component in